ERP Crystal
ERP CrystalThe best is yet to be...

Frequently Asked Questions

Have questions? Here you'll find the answers to the most commonly asked questions along with an overview of our key features.

  • ERP software running on the Cloud.
  • Hosted on Amazon AWS and Microsoft Azure.
  • Developed using state-of-the-art Microsoft Dotnet Core.
  • SQL Server on the backend and HTML5, CSS on the frontend.
  • Manufacturing Organizations.
  • Trading Enterprises.
  • Society or NGO.
  • You don't need to install Servers.
  • No networking hardware like routers, leased lines.
  • No licensed software like Windows Server, SQL Server.
  • You just need stable internet and your existing desktops.
  • ERP Crystal runs on Desktop computers on Windows.
  • Desktops running on Linux OS like Ubuntu.
  • On Android phones and tablets.
  • On iPhones and iPads.
  • Zero investment in hardware.
  • Zero investment in software.
  • No upfront development cost.
  • No maintenance cost.
  • Only pay as you go - quarterly subscription.
  • All updates and upgrades are free if your subscription is current.
  • We include enhancements that are useful for our user community.
  • Unless you ask for a functionality exclusively for only your business.
  • Subscription is based on the number of user packs.
  • Minimum is 10 users and can grow by multiples of 10.
  • You can upgrade or downgrade from any quarter.
  • You can sign off from us anytime by stopping your subscription.
  • So it's on us! We work hard to keep you going with us!
  • It is an optional add-on.
  • Implementation is usually done online, which is free.
  • If you want on-site implementation service, then it is billed.
  • We help you import existing data through XL files at the start of the System.
  • Setup cost is decided based on data volume and complexity.
  • But it can be waived if the client pays for a full-year subscription initially.
  • Your data is backed up twice every day automatically.
  • All backups are cumulative, i.e., all data from day one.
  • We preserve the last thirty days of backups.
  • All backups are securely stored on AWS S3.
  • All access requires two-factor authentication.
  • All connections are made over SSL.
  • Regular audits of user access are conducted.
  • You own your data.
  • We have no right to access it except to back it up.
  • We can only access it if you permit us for support and enhancement.
  • Only registered users can log in to the application.
  • Every user can be assigned multiple roles by the Admin.
  • Roles may be granted or revoked at any time by Admin.
  • If there is no user activity for 30 minutes, re-login is enforced.
  • Multiple logins by the same user are disabled.
  • Our servers are updated almost daily.
  • We listen to our customers and are open to ideas.
  • We update the software continuously.
  • Incremental enhancements are delivered daily.
  • Support is predominantly online through email and Microsoft Teams.
  • Telephonic support is provided if and whenever required.
  • Both free and paid support plans are available.
  • ERP Crystal accepts bulk inserts in many modules through Excel templates.
  • You can download the template, fill data, and upload.
  • The system validates and inserts data into the database.
  • ERP Crystal generates all reports in formatted Excel sheets.
  • You can cut, paste, filter, resort, group, do pivots and charts from all reports.
  • Certain sensitive reports are password-protected.

Sales & Marketing

  • Sales Enquiries and Marketing Activities
  • Sales Orders Management
  • Sales Invoicing
  • Sales Rejections
  • Short close orders
  • Sales Officers, Brand and BIS Masters
  • Sales Analysis Reports
  • Contribution Analysis
  • GST Returns

Supply Chain

  • Purchase Indents
  • Goods Received Notes
  • Purchase Bills
  • Job Work
  • Debit Credit Notes
  • Landed cost computation
  • Letters of Credit
  • Lead Time Master
  • Standard Instructions, Remarks Master
  • Indent, GRN, Bill, Job Analysis
  • GSTR-2B/3B Reco

Manufacturing

  • Bill of Materials
  • Production Plan
  • Manufacturing Resources Planning
  • Issue Receipt Slips
  • Inventories
  • Inventory Ledgers
  • Inventory Valuation
  • Age Analysis of Inventory
  • Production Reports

Financials

  • Cash, Bank Vouchers, Receipts
  • Journal
  • Hundis
  • Bank Reconciliation
  • Investments
  • Chart of Accounts
  • Budgets, Cost Centers
  • Opening Balances
  • Ledgers, Trial Balance
  • Balance Sheet, Income Statement
  • Opening balances and outstanding

Human Assets

  • Employee Master
  • Pay heads and Pay Details Masters
  • Loans Master
  • Import Time and Production Data
  • Compute Pay
  • Payroll Analysis
  • Bonus Computation
  • Email Pay slips

Master

  • Contacts Master
  • Item Master
  • Price Master
  • GST Rates Master
  • User and Role Management
  • System Log
  • Database Tune-up
  • Report Bugs, Request Features
  • Knowledge Base