FAQ Illustration

Frequently Asked Questions

Have questions?
Here you'll find the answers to the most commonly asked questions along with an overview of our key features.

  • ERP software running on the Cloud.
  • Hosted on Amazon AWS and Microsoft Azure.
  • Developed using state-of-the-art Microsoft Dotnet Core.
  • SQL Server on the backend and HTML5, CSS on the frontend.

  • Manufacturing Organizations.
  • Trading Enterprises.
  • Society or NGO.

  • You don't need to install Servers.
  • No networking hardware like routers, leased lines.
  • No licensed software like Windows Server, SQL Server.
  • You just need stable internet and your existing desktops.

  • ERP Crystal runs on Desktop computers on Windows.
  • Desktops running on Linux OS like Ubuntu.
  • On Android phones and tablets.
  • On iPhones and iPads.

  • Zero investment in hardware.
  • Zero investment in software.
  • No upfront development cost.
  • No maintenance cost.
  • Only pay as you go - quarterly subscription.

  • All updates and upgrades are free if your subscription is current.
  • We include enhancements that are useful for our user community.
  • Unless you ask for a functionality exclusively for only your business.

  • Subscription is based on the number of user packs.
  • Minimum is 10 users and can grow by multiples of 10.
  • You can upgrade or downgrade from any quarter.
  • You can sign off from us anytime by stopping your subscription.
  • So it's on us! We work hard to keep you going with us!

  • It is an optional add-on.
  • Implementation is usually done online, which is free.
  • If you want on-site implementation service, then it is billed.

  • We help you import existing data through XL files at the start of the System.
  • Setup cost is decided based on data volume and complexity.
  • But it can be waived if the client pays for a full-year subscription initially.

  • Your data is backed up twice every day automatically.
  • All backups are cumulative, i.e., all data from day one.
  • We preserve the last thirty days of backups.
  • All backups are securely stored on AWS S3.

  • All access requires two-factor authentication.
  • All connections are made over SSL.
  • Regular audits of user access are conducted.

  • You own your data.
  • We have no right to access it except to back it up.
  • We can only access it if you permit us for support and enhancement.

  • Only registered users can log in to the application.
  • Every user can be assigned multiple roles by the Admin.
  • Roles may be granted or revoked at any time by Admin.
  • If there is no user activity for 30 minutes, re-login is enforced.
  • Multiple logins by the same user are disabled.

  • Our servers are updated almost daily.
  • We listen to our customers and are open to ideas.
  • We update the software continuously.
  • Incremental enhancements are delivered daily.

  • Support is predominantly online through email and Microsoft Teams.
  • Telephonic support is provided if and whenever required.
  • Both free and paid support plans are available.

  • ERP Crystal accepts bulk inserts in many modules through Excel templates.
  • You can download the template, fill data, and upload.
  • The system validates and inserts data into the database.
  • ERP Crystal generates all reports in formatted Excel sheets.
  • You can cut, paste, filter, resort, group, do pivots and charts from all reports.
  • Certain sensitive reports are password-protected.

Sales & Marketing

  • Sales Enquiries and Marketing Activities
  • Sales Orders Management
  • Sales Invoicing
  • Sales Rejections
  • Short close orders
  • Sales Officers, Brand and BIS Masters
  • Sales Analysis Reports
  • Contribution Analysis
  • GST Returns

Supply Chain

  • Purchase Indents
  • Goods Received Notes
  • Purchase Bills
  • Job Work
  • Debit Credit Notes
  • Landed cost computation
  • Letters of Credit
  • Lead Time Master
  • Standard Instructions, Remarks Master
  • Indent, GRN, Bill, Job Analysis
  • GSTR-2B/3B Reco

Manufacturing

  • Bill of Materials
  • Production Plan
  • Manufacturing Resources Planning
  • Issue Receipt Slips
  • Inventories
  • Inventory Ledgers
  • Inventory Valuation
  • Age Analysis of Inventory
  • Production Reports

Financials

  • Cash, Bank Vouchers, Receipts
  • Journal
  • Hundis
  • Bank Reconciliation
  • Investments
  • Chart of Accounts
  • Budgets, Cost Centers
  • Opening Balances
  • Ledgers, Trial Balance
  • Balance Sheet, Income Statement
  • Opening balances and outstanding

Human Assets

  • Employee Master
  • Pay heads and Pay Details Masters
  • Loans Master
  • Import Time and Production Data
  • Compute Pay
  • Payroll Analysis
  • Bonus Computation
  • Email Pay slips

Master

  • Contacts Master
  • Item Master
  • Price Master
  • GST Rates Master
  • User and Role Management
  • System Log
  • Database Tune-up
  • Report Bugs, Request Features
  • Knowledge Base

ERP Core Capabilities:

  • There are around 132 Forms
  • And around 107 Reports
  • There are also mini forms for special tasks
  • And multiple tabs in most of the Reports